Privacy Policy

Who we are


Dekkle Printmaking Studio limited (Company Number 06742425)
Our website address is: http://dekkle.com collects information about individuals who engage with the organisation through attending events, exhibitions, courses and opportunities. This information is only used by Dekkle Printmaking Studio limited (hereafter DEKKLE) and helps with the administration, implementation and planning of the programme and studio space activities. DEKKLE is aware of the importance of handling this data securely and has systems in place to ensure this happens.

Collection of Information by DEKKLE

DEKKLE collects information when an individual makes an enquiry about our services; book onto a course; request to be added to a waiting list; provide feedback after a course or event or signs up to our mailing list. This information is collected in person from our course booking system or online using our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What information is collected by DEKKLE

DEKKLE may collect ‘personal data’ – information about an individual who can be identified by it. This information may include your:

  • Name
  • Address and postcode
  • Email address
  • Home telephone number / mobile number
  • Relationship to the workshop, e.g. staff, volunteer, course participant, contractor, supplier
  • Preferences, where they relate to the services we offer i.e. preferred printmaking style
  • Date of birth, to ensure appropriate safeguarding where people are under 18
  • Access requirements or health conditions that might affect how we deliver our services to you
  • Emergency contact details

How this information is used by DEKKLE

We may use this information: 

  • To process your booking for a course.
  • To provide you with information about DEKKLE courses,exhibitions, events, opportunities and any changes being made to the organisation or website, through newsletters, emails and/or post, as per your preferences.
  • To respond to any queries about DEKKLE services or waiting list requests.
  • To ask for further feedback on a course, event or service you may have taken part in. This helps with our evaluation and to review the services we provide.

DEKKLE will only communicate information that you have requested to receive, which may include courses, exhibitions, events and opportunities. This also includes notifying you of special offers but only if you have opted into this communication list. 

You can stop receiving these communications at any time by unsubscribing or contacting us via telephone or in writing (please see the ‘How can you opt out?’ section below).

What procedures are in place to safeguard this information

DEKKLE safeguards this information by using secure passwords on all PCs on which information is held; keeping PC and paper records locked away, controlling access to the information, holding backup files should data be lost due to flood or fire.

We follow procedures in the storage and disclosure of the information given to us, to prevent unauthorised access, misuse, alteration or loss of information under our control.

Who has access to this information

Access is limited to DEKKLE staff and your information is only accessed when they need your details to provide the service required by you. We will not sell or rent your information to third parties, this includes not sharing your information with third parties for marketing purposes.

Information is collected by our third-party service providers for the purposes of completing tasks and providing services to you on our behalf. For example, Mail Chimp manages our mailing lists and is used to send our e-newsletters. However, when using third party service providers, we disclose only the personal information that is necessary to deliver the service, they keep this information secure, in line with our privacy policy and do not use it for their own direct marketing purposes.

Information being transferred outside of Europe

The information which you provide to us may be transferred to countries outside the European Union. For example, we use Mail Chimp (based in USA) as a platform for emailing contacts. Please find their privacy policy here http://mailchimp.com/legal/privacy/. These countries may not have similar data protection law to the UK. By submitting your personal data, you’re agreeing to this transfer, storing and processing.

How we keep this information on file

DEKKLE will hold your personal information on our systems for as long as is necessary to fulfil the purpose for which it was obtained. Due to the change in data law, from May 2018 we will regularly ask you to confirm you wish to stay on our mailing lists, we plan this to take place a minimum of every three years after you first opted in. You can opt out at any time – see below. 

Should you wish to unsubscribe from our mailing list we may still hold your personal data on our database to the extent permitted by law.

How can you opt out

You can choose whether or not you wish to receive information from us, we will not make contact with you unless you have opted in. If you no longer want to receive direct communications from us via Mail Chimp, then you can change your preferences or completely unsubscribe – 

  • Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of emails sent to you

Alternatively, you can contact DEKKLE directly –

  • Contact DEKKLE and we will process your request within 28 working days.

We will not contact you for marketing purposes by email or phone unless you have given your prior consent. If you have not consented to receive newsletters, we may still contact you in relation to your course booking, where it is necessary in order to fulfil that service to you. We will respond to your request to modify or delete information within 28 days.

Google Analytics

When someone visits www.dekkle.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.

You can opt out from Google Analytics using the Google Analytics Opt Out add-on for your web browser, available directly from Google.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe for more details.

Your rights

Under Article 17 of the GDPR individuals have ‘the right to be forgotten’, meaning they have the right to have personal data erased. You are legally entitled to access, modify, correct, revoke your consent and delete any data we hold relating to you and that you have the legal right to forbid this data being presented to any third parties. 

You have the right to ask for a copy of the information DEKKLE holds about you at any time. Please use the contact details below if you would like to receive a copy. Please note identification must be presented to verify your identity, before the information is provided by DEKKLE. 

The accuracy of your information is also important to us. If you change your email address, or any other information we hold is inaccurate or out of date, please email us at: Contact DEKKLE

Links to other websites

This privacy policy applies solely to information and data collected by DEKKLE. Our website may contain links to other websites run by other organisations over which we have no control, so we encourage you to read the privacy statements on the other websites you visit. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our website. 

In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party and recommend that you check the policy of that third-party site.

Those aged 17 or under

We are committed to protecting the privacy of children aged 17 or under. If you are aged 17 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Acceptance

By using our website, you are agreeing to the terms and conditions of this policy. This policy will be reviewed regularly and updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act.

Contact Us

If you have any questions about this Privacy Policy or any other aspect of Dekkle Printmaking Studio limited, please contact:

Updated 5 October 2020